Privacy Policy
Introduction
Beehive Coaching and Leadership Development Ltd BEEHIVE is committed to data security and the fair
and transparent processing of personal data. This privacy policy (Policy) sets out how the directors, staff
and associates of BEEHIVE treat personal data.
Please read this Policy carefully as it contains important information on who we are, how and why we
collect, store, use and share your personal data, your rights in relation to your personal data, how to
contact us, and how to contact supervisory authorities in the event that you would like to report a
concern about the way in which we process your personal data.
Who are we?
For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), BEEHIVE is the ‘controller’ of learner personal data. BEEHIVE is a company incorporated by the Companies Act 1985 as a private limited company, with registered company number 5514896. Our registered address is
PO Box 213, Conwy, LL30 9FX
BEEHIVE is Business providing consultancy services, qualifications, training, assessment and certification
products and services in relation to leadership and management, coaching skills and other training and
learning services (BEEHIVE, we, us, or our and b.Safe).
If you have any queries about this Policy, the way in which we process personal data, or about exercising
any of your rights, you may contact our Controller/Processor at info@beecld.co.uk, or by writing to us
at, Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, or by telephoning
01492 550 960
What personal data do we collect?
We collect your name, contact details such as email, mobile phone number and work address. In some
circumstances we may collect home address and next of kin details if a course, workshop or programme
is residential and there may be an emergency need to contact members of your family. We sometimes
collect detail regarding health and dietary requirements.
For ILM accredited programmes:
We collect your name, gender, and date of birth. We may also
collect other categories of personal data if required in relation to a specific qualification or
programme, and personal data if required to carry our quality assurance processes,
investigations, complaints and appeals.
In exceptional circumstances, we may be provided with sensitive personal data, such as information
about your health, to enable us to administer requests for reasonable adjustments, or sensitive personal
data relating to an investigation, complaint, or appeal. Such information should only be provided to us if
you have given your explicit consent to BEEHIVE or to your own business if they are enrolling you onto a
course or programme.
ILM assign a unique learner number to each learner at the point of learner enrolment which we also use
in relation to your learning, assessment, and certification
Brathay Programmes – We have a partnership arrangement with Brathay Trust in Cumbria where
we run residential experiential programmes and workshops. Brathay have a privacy policy which
is available on request and collect personal information (PIF) in order to ensure the physical
safety and wellbeing of people attending programmes on their premises.
How do we use your personal data?
We may use your personal data where this is necessary to pursue our legitimate interests as a provider
of training, assessment, and certification products and/or services, including to:
- provide you with products and/or services for which you have registered;
- undertake administration in relation to products and/or services for which you have registered;
- provide you with a certificate, credential or other record of learning;
- for ILM to contact you directly in relation to their quality assurance processes, investigations,
appeals, and complaints; - assess and provide reasonable adjustments in relation to your learning or assessment where
requested.
We may also process your personal data if required by law, including to respond to requests by
government or law enforcement authorities, or for the prevention of crime or fraud.
Who do we share your personal data with?
We may share your personal data with relevant third parties, where necessary, in relation to your
learning, assessment, or certification, including: - regulatory authorities, sector skills councils, professional bodies, and similar industry bodies;
- consortiums, authorised representatives, and partners; and
- our associates
If appropriate: We may share your personal data with The Institute of Leadership & Management (TILM)
to enable TILM to offer you student membership in relation to leadership and management, coaching or
other relevant subjects we provide. You can find out more about TILM at www.institutelm.com
We will ensure there is a contract in place with any third parties, such as ILM or BEEHIVE associates,
which include obligations in relation to the confidentiality, security, and lawful processing of any
personal data shared with them.
Where a third party recipient is located outside the European Economic Area, we will ensure that the
transfer of personal data is protected by appropriate safeguards, including the use of model data
protection clauses adopted or approved by the relevant authority where the data protection authority
does not believe that the country has adequate data protection laws.
We take all reasonable steps to ensure that our staff and associates protect your personal data and are
aware of their information security obligations. We limit access to your personal data to those who have
a genuine business need to know it.
We may also share personal data with law enforcement or other authorities if required by applicable
law.
How long will we keep your personal data?
We will retain personal data relating to your learning, assessment, and certification to enable us to
provide information about your learning or a replacement certificate.
We will retain personal data relating to our quality assurance processes, appeals, or investigations for a period of not more than 7 years to ensure we are able to comply with any contractual, legal, audit and
other regulatory requirements, or any orders from competent courts or authorities.
Where do we store your personal data and how is it protected?
We take reasonable steps to protect your personal data from loss or destruction. We also have
procedures in place to deal with any suspected data security breach. We will notify you and any
applicable regulator of a suspected data security breach where we are legally required to do so.
Your rights
Under the GDPR, you have various rights with respect to our use of your personal data:
Right to Access
You have the right to request a copy of the personal data that we hold about you by contacting us at the
email or postal address given below. Please include with your request information that will enable us to
verify your identity. We will respond within 1 month of request. Please note that there are exceptions to
this right. We may be unable to make all information available to you if, for example, making the
information available to you would reveal personal data about another person, if we are legally
prevented from disclosing such information, or if there is no basis for your request, or if it is excessive.
Right to rectification
We aim to keep your personal data accurate and complete. We encourage you to contact us using the
contact details provided below to let us know if any of your personal data is not accurate or changes, so
that we can keep your personal data up-to-date.
Right to erasure
You have the right to request the deletion of your personal data where, for example, the personal data
are no longer necessary for the purposes for which they were collected, where you withdraw your
consent to processing, where there is no overriding legitimate interest for us to continue to process your
personal data, or your personal data has been unlawfully processed. If you would like to request that
your personal data is erased, please contact us using the contact details provided below.
Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for
example, your personal data is being processed on the basis of legitimate interests and there is no
overriding legitimate interest for us to continue to process your personal data, or if your data is being
processed for direct marketing purposes. If you would like to object to the processing of your personal
data, please contact us using the contact details provided below.
Right to restrict processing
In certain circumstances, you have the right to request that we restrict the further processing of your
personal data. This right arises where, for example, you have queried the accuracy of the personal data
we hold about you and we are verifying the information, you have objected to processing based on
legitimate interests and we are considering whether there are any overriding legitimate interests, or the
processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us
using the contact details provided below.
Right to data portability
In certain circumstances, you have the right to request that some of your personal data is provided to
you, or to another data controller, in a commonly used, machine-readable format. This right arises
where you have provided your personal data to us, the processing is based on consent or the
performance of a contract, and processing is carried out by automated means. If you would like to
request make such request, please contact us using the contact details provided below.
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your
request due to an exception we will explain this to you in our response.
Contact
If you have any queries about this Policy, the way in which BEEHIVE processes personal data, or about
exercising any of your rights, you can contact our Controller/Processor at info@beecld.co.uk, or by
writing to us at, Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, or by telephoning 01492 550 960
Complaints
If you believe that your data protection rights may have been breached, and we have been unable to
resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a
remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to
report a concern to the UK Information Commissioner’s Office.
Changes to our Policy
Any changes we may make to our Policy in the future will be posted on this page and, where
appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to
our Policy