There is visible leadership, providing a strong strategic narrative about where the organisation has come from, where it’s going, and the contribution each employee makes.^*

Line managers empower staff, using techniques such as coaching and mentoring to develop skills and encourage accountability.^*

Employees within the organisation have a voice, and internal communication is strong.^*

There is employee representation on key bodies and management teams. Employees feel they have a voice and can influence decision-making.^*

Wherever problems arise employees are seen as central to the solution, and are consulted.^*

Leaders and managers help to make work meaningful for employees, and employees feel valued and that what they do has value.^*

Employees are satisfied with the amount of work they are expected to carry out, its variety and payment.^*

Managers and leaders in the organisation demonstrate personal integrity; promises are fulfilled and policies such as equality and diversity and bullying are seen to be upheld and to work.^*

The organisation supports work-life balance through policies such as flexible and part-time working where possible.^*

Training and development are priorities within the organisation, and all employees are given the time and resources to develop their skills and career.^*

Decision-making is transparent, and employees encouraged to ask questions and challenge.^*