The vision, mission or task of the team is defined, understood and accepted by everyone.^*

The mood within the team tends to be informal, comfortable and relaxed.^*

There are no obvious tensions or signs of boredom.^*

The mood within the team encourages individuals to put forward their own ideas, and encourages them to participate. ^*

Team members use effective listening techniques such as questioning, paraphrasing and summarising to seek understanding.^*

The group deals with conflict and disagreement by open and frank discussion.^*

There is no attempt to avoid, smooth over, or suppress conflict.^*

For important decisions common agreement is established through the open discussion of ideas and opinions, and easy compromises are avoided.^*

There are no hidden agendas in the team and effective communication also takes place outside of meetings.^*

Even though the team has a formal leader, leadership functions shift from member to member depending on the task, the needs of the group and the skills of the members.^*

The team develops key outside relationships and builds credibility outside the team. The team both respects and is respected by the organisation.^*

There is diversity within the team, and diversity is valued.^*

The team reviews how well it is functioning on a regular basis. Attention is paid to relationships within the team, and time is given for building relationships within the team.^*